Terms and Conditions

1. Acceptance of Terms

By using the website at mcallenepoxyflooringandconcretepolishing.com or engaging the services of McAllen Epoxy Flooring & Concrete Polishing ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or engage our services. These terms apply to all visitors, customers, and others who access our website or request services from us.

2. Description of Services

McAllen Epoxy Flooring & Concrete Polishing provides residential and commercial concrete flooring services, including but not limited to epoxy floor coatings, polished concrete, concrete resurfacing, garage floor coatings, pool deck coatings, and related concrete surface preparation and sealing work. Services are performed in McAllen, TX and surrounding communities in the Rio Grande Valley. The scope of work for each project is defined in the written estimate provided to the customer prior to work beginning.

3. Estimates and Pricing

All estimates are provided in writing following an on-site assessment of the project. Verbal quotes provided prior to an in-person site visit are preliminary and non-binding. Written estimates are valid for 30 days from the date of issuance unless otherwise stated. Final pricing may vary from the estimate if the scope of work changes, if unforeseen conditions are discovered during the project (such as structural damage, hidden moisture, or prior coatings requiring additional removal), or if the customer requests changes after work has begun. Any change in scope will be communicated to the customer before additional work is performed.

4. Scheduling and Cancellation

Project start dates are scheduled upon acceptance of the written estimate and receipt of any required deposit. We reserve the right to reschedule work due to weather conditions, particularly in McAllen's climate where extreme heat and humidity can affect coating application and cure quality.

If you need to cancel or reschedule a scheduled project, please notify us as soon as possible. Cancellations made within 48 hours of a scheduled start date may result in forfeiture of any deposit paid, as materials may have been ordered and crew time reserved. We will make reasonable efforts to reschedule at a mutually convenient time.

5. Customer Responsibilities

Customers are responsible for:

• Clearing the work area of all vehicles, furniture, equipment, and personal belongings prior to the scheduled start date
• Disclosing any known conditions that may affect the project, including prior coatings, water damage, or repairs
• Providing safe access to the work area for our crew and equipment
• Keeping the area clear during curing periods as instructed by our team

Delays or additional work caused by failure to meet these responsibilities may result in additional charges.

6. Payment Terms

Payment terms are outlined in the written estimate provided to each customer. A deposit may be required to secure a project start date. The remaining balance is due upon completion of work unless other arrangements have been agreed to in writing. We accept payment by cash, check, and electronic transfer. Accounts not paid within the agreed timeframe may be subject to a late fee and collection action. Title to any materials supplied by us remains with McAllen Epoxy Flooring & Concrete Polishing until payment is received in full.

7. Warranty Disclaimers

We stand behind our workmanship. Any warranty specific to your project will be set out in your written estimate or service agreement. In the absence of a specific written warranty, workmanship is warranted to be free from defects for 90 days from the date of project completion.

Warranties do not cover damage caused by: improper care or cleaning, use of harsh chemicals on coated surfaces, impact damage, flooding or standing water beyond normal conditions, structural movement of the underlying slab, or modifications made to the floor by third parties after our work is complete. The website and any informational content on it are provided "as is" without warranties of any kind, express or implied.

8. Limitation of Liability

To the fullest extent permitted by applicable law, McAllen Epoxy Flooring & Concrete Polishing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services or your use of our website, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from our services shall not exceed the amount you paid us for the specific project giving rise to the claim.

9. Website Use

The content on mcallenepoxyflooringandconcretepolishing.com is provided for general informational purposes only. We make reasonable efforts to keep information accurate, but we do not warrant that the content is complete, current, or error-free. You may not reproduce, distribute, or commercially exploit content from this website without our written permission. Unauthorized use of our website or its content may give rise to a claim for damages.

10. Dispute Resolution

We prefer to resolve any dispute directly and informally. If you have a concern about our work or this website, please contact us first at contact@mcallenepoxyflooringandconcretepolishing.com or (956) 899-5482. If a dispute cannot be resolved informally, both parties agree to attempt mediation before pursuing any other legal remedy. Nothing in this section limits either party from seeking emergency injunctive relief from a court of competent jurisdiction where necessary.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any legal proceedings arising from or related to these terms or our services shall be brought in the appropriate courts located in Hidalgo County, Texas.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will post the revised version on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised terms. We encourage you to review this page periodically.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us: